Renzn is committed to ensuring your complete satisfaction with our products. If you’re not entirely happy with your purchase, we offer a straightforward return process.
Return Time Frame
- You have 20 days from the date of delivery to initiate a return.
Eligibility for Returns
- Items must be in their original condition: unworn, unwashed, with all tags attached.
- Proof of purchase is required to complete your return.
Items Not Eligible for Return
- For hygiene reasons, certain items such as swimwear and undergarments cannot be returned.
Return Process
- To initiate a return, please contact us at support@renzn.com with your order number and the reason for the return.
- We will provide you with detailed instructions on how to proceed with the return.
Refunds
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be credited to your original method of payment.
Exchanges
- In the case of defective or damaged items, we offer exchanges for the same item.
- Contact us at support@renzn.com for exchange procedures.
Return Shipping
- The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
Contact Us
- If you have any questions about our return policy, please don’t hesitate to contact us at support@renzn.com.
We aim to make your experience with Renzn enjoyable and hassle-free, even when returns are necessary. Thank you for choosing us for your fashion needs!